Effective Date: July 16, 2025
Last Updated: July 16, 2025

Ace Operate Solutions, LLC, including its DBA Ace Power Helpers ("Company", "we", "our", or "us"), respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By accessing or using our services, you consent to the practices described in this Privacy Policy.

We may collect the following types of personal and non-personal information:

• Full name
   
• Email address
   
• Phone number
   
• Billing and payment details
   
• Service-related communications (e.g., inquiries, requests, consultations, bookings)
   

• IP address
   
• Browser type and version
   
• Device identifiers
   
• Cookies and tracking technologies
   
• Browsing behavior on our website
   

• Payment processors (e.g., Stripe, Square)
   
• Booking platforms or referral sources
   
• Identity verification or professional services partners (if applicable)
   

We may use your information for the following purposes:

• To provide and manage our services, including consulting, logistics, and labor support
   
• To respond to inquiries and customer service requests
   
• To process payments and prevent fraud
   
• To comply with applicable laws and regulations
   
• To improve our website and service offerings
   
• To send occasional service-related updates or company news (you may opt out at any time)
   

We do not sell or rent your personal information. We may share your data with:

• Authorized service providers (e.g., IT support, payment processors)
   
• Legal or regulatory authorities, as required by law or to protect our rights
   
• Affiliated professionals or subcontractors, only as needed to fulfill your service request
   

All third parties are required to handle your data securely and in compliance with applicable privacy laws.

We use cookies and similar tracking technologies to improve your browsing experience, analyze traffic, and optimize website performance. You may disable cookies through your browser settings, but doing so may limit certain functionality.

We retain personal information only as long as necessary to fulfill the purposes described in this policy or as required by law.

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, use, or disclosure.

However, no method of transmission over the Internet is entirely secure, and we cannot guarantee absolute security.

You may have rights under applicable privacy laws, including the right to:

• Access or correct your personal information
   
• Request that we delete your personal data
   
• Opt out of receiving non-essential communications
   
• Withdraw consent (where applicable)
   

To exercise these rights, please contact us at contact@acesolutionss.com.

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors. If such data is discovered, it will be deleted promptly.

We may update this Privacy Policy periodically. When we do, we will revise the “Last Updated” date. Continued use of our services or website after changes means you accept the revised policy.

For questions or concerns about this Privacy Policy or how we handle your data, contact:

Ace Operate Solutions, LLC
📧 Email: contact@acesolutionss.com
📍 Address: 2002 Darbywine Dr., Charlotte, NC 28216
🌐 Website: https://acesolutionss.com

Effective Date: July 16, 2025
Last Updated: July 16, 2025

These Terms & Conditions (“Terms”) constitute a legally binding agreement between you (“Client”, “you”, or “your”) and Ace Operate Solutions, LLC, including its DBA Ace Power Helpers (“Company”, “we”, “us”, or “our”), governing your access to and use of our services, website, and any other related engagement.

By booking our services, accessing our website, or communicating with our staff, you acknowledge and agree to be legally bound by these Terms in their entirety.

Ace Power Helpers is a professional labor-moving company operating under Ace Operate Solutions, LLC. We offer flexible and cost-effective moving solutions for both residential and commercial clients through the following service models:

• Labor-Only Moving Services: The client provides the moving vehicle, and our team supplies trained personnel to assist with loading, unloading, lifting, and on-site moving tasks.
   
• Full-Service Moving Support: We provide both the truck and the labor, delivering a streamlined, affordable, and efficient alternative to traditional moving companies.
   

To enter into a service agreement with us, you must:

• Be at least 18 years of age
   
• Have the legal capacity to enter into binding contracts
   
• Provide complete and accurate information required for service execution
   

• All service appointments must be scheduled and confirmed in advance.
   
• Payment must be made in full or in accordance with the deposit policy as outlined at the time of booking.
   
• We accept the following payment methods: major credit cards, debit cards, electronic bank transfers, and mobile payment platforms.
   
• Late payments, declined transactions, or failure to pay in accordance with the agreed terms may result in service cancellation, suspension, or the addition of late fees.
   
• If the client is unprepared or causes avoidable delays at the time of service, Ace Power Helpers reserves the right to charge wait-time or partial service fees.
   

• Cancellations for labor services must be submitted at least 48 hours prior to the scheduled appointment time.
   
• Cancellations made less than 48 hours in advance may incur a charge of up to 50% of the quoted service fee.
   
• No-shows or failure to be present at the service location at the scheduled time may be billed in full.
   

While Ace Power Helpers is committed to providing reliable and professional service, we expressly disclaim responsibility for the following:

• The condition, maintenance, or operation of client-provided vehicles, moving trucks, or equipment
   
• Damages resulting from:
   
  • Improper or unsecured packing by the client
     
  • Pre-existing damage to items, property, or furniture
     
  • Unsafe structures, surfaces, or environments
     

Clients are responsible for overseeing on-site conditions and ensuring a safe workspace. To the fullest extent permitted by law, we disclaim all liability for indirect, incidental, or consequential damages.

Ace Power Helpers reserves the right to cancel, suspend, or refuse service if:

• Any individual at the service location exhibits aggressive, unsafe, or inappropriate behavior
   
• Conditions at the service site are deemed hazardous or unsanitary
   
• The client fails to adhere to payment terms or service expectations
   

All content published on our website and in printed materials — including but not limited to logos, service descriptions, images, documentation, and branding assets — are the exclusive property of Ace Operate Solutions, LLC. Unauthorized copying, distribution, or modification is strictly prohibited without prior written consent.

To the maximum extent permitted under applicable law, Ace Operate Solutions, LLC and Ace Power Helpers shall not be liable for:

• Loss of profits, business opportunities, or expected earnings
   
• Indirect, incidental, punitive, or special damages
   
• Claims brought by third parties arising from your use of our services
   

These Terms shall be governed by and construed in accordance with the laws of the State of North Carolina, without regard to any conflict of law principles. Any disputes or claims arising out of or related to these Terms shall be resolved in the appropriate courts located within Mecklenburg County, North Carolina.

Ace Operate Solutions, LLC reserves the right to update or revise these Terms at any time. Updates will be posted with an updated "Last Updated" date. Continued use of our services after changes are published constitutes acceptance of the revised Ter